Contact Us for Radiant You

We understand that life happens, and you may occasionally need to change or cancel an appointment. We kindly ask for a minimum of 24 hours’ notice for cancellations or reschedules of scheduled service(s).

For services with a duration of two hours or more, a 48-hour notice is required.

• New Guests: All new guests are required to submit a 50% deposit at the time of booking. This deposit will be applied toward the scheduled service.
   
• Repeat Cancellations / No-Shows: Guests who have a history of late cancellations or no-shows will be required to provide a 50% deposit (or full service deposit, if preferred) to secure future appointments.
   
• Appointments canceled outside the required notice window will result in a charge of 50% of the reserved service(s).
   
• No-shows may be charged up to 100% of the scheduled service(s).
   
• Services lasting over two hours or totaling $200+ require a credit card on file at the time of booking.
   

Deposits are non-refundable but may be transferred to a rescheduled appointment if proper notice is given.

Thank you for respecting our time and our team — this allows us to provide the best experience for every guest.

Due to the relaxing nature of the Flow Salonspa experience, we respectfully request that children and any additional guests be brought to the salon only when they have a scheduled service.

Gift cards may be purchased for:

• Any dollar denomination
• Any service or combination of services or retail
• Our gift cards never expire!

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Flow Salonspa is not responsible for lost or stolen cards. They must be presented at the time of the service and are not refundable.

We realize that you may need to switch to a different stylist based on a variety of reasons—schedules, prices, or sometimes just to get a different perspective. Please feel free to ask us for a referral to another in-house stylist. All of our stylists are very supportive of one another. We keep detailed records of your service history and color formulas. All our stylists have equal access to this information. In this way, we can ensure that no matter who you see, you will receive the same high-quality service to which you have grown accustomed.

All major credit cards, cash, and checks are accepted. We do not accept gratuity through credit cards or checks unless the check is issued directly to your stylist or therapist.

We are committed to protecting your privacy. Authorized employees within the company, on a need-to-know basis only, use information collected from individual customers. Information collected about our clients is not shared with any other organization. We constantly review our systems and data to ensure the best possible service to our customers.

If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo the service. Redos are scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing redos is that you call to schedule the redo within two weeks of the original service and that the redo be scheduled with the same stylist who provided the service. However, in the case that the original stylist has no time available, or if you feel that the technician is unable to provide the service, an exception may be made, and the redo may be scheduled with another technician.

We take great pride in our quality products. If, for any reason, you are dissatisfied with a product purchase, we will assist you with a prompt exchange or refund within 30 days of purchase.

Gratuities are welcomed and appreciated, and accepted by cash or personal check only. Thank you!